AI-Powered Knowledge Base

Knowledge at Your Fingertips

SyncriTix includes a powerful built-in knowledge base feature at no additional charge! This invaluable tool allows agents to quickly and efficiently respond to customer inquiries by adding answers to commonly asked questions, ensuring a seamless and speedy resolution process.

Key Features

  • Unlimited Access: Integrated at no extra cost, providing endless benefits without additional financial burden.
  • Efficient Ticket Management: Agents can swiftly close new tickets by referencing pre-written responses to frequent questions, significantly reducing response time.
  • Customization: Agents can easily add, edit, and update answers to reflect current information and address emerging queries.
  • Search and Retrieve: The intuitive search function allows agents to quickly locate relevant articles and responses, ensuring that accurate information is always at their fingertips.
  • Collaboration: Multiple agents can contribute to and benefit from the collective knowledge, promoting teamwork and consistency in customer support.
  • Real-Time Updates: Information can be updated in real-time to ensure that the knowledge base remains current and relevant.

Benefits

  • Enhanced Efficiency: Drastically reduces the time spent on drafting responses, enabling agents to manage more tickets with ease.
  • Improved Accuracy: Ensures that customers receive consistent, reliable information.
  • Increased Customer Satisfaction: Faster response times and accurate answers lead to happier customers and a better overall experience.
  • Continuous Learning: As agents encounter new questions, they can expand the knowledge base, continuously improving the support process.

AI-Powered

In addition to providing a document repository for your agents, this knowledge base is also used to train the AI agent. Maintaining a local, curated knowledge base that directly trains an AI model offers immense benefits, primarily by making the AI more accurate, relevant, and trustworthy for your specific needs.

The AI-Powered KB offers the following benefits:

  • Auto-Replies - AI-powered auto-replies utilize this knowledge base to respond to incoming emails.
  • Create Articles - Create new KB articles based on a ticket. For example, imagine a customer has exchanged several emails discussing a particular topic. Once the problem is resolved, you can use AI to create a KB article based on this ticket, which instantly creates an article.
  • AI-Powered Searches - Use natural human language to search KB articles.