Built-in Knowledge Base

Knowledge at Your Fingertips

SyncriTix includes a powerful built-in knowledge base feature at no additional charge! This invaluable tool allows agents to quickly and efficiently respond to customer inquiries by adding answers to commonly asked questions, ensuring a seamless and speedy resolution process.

Key Features

• Unlimited Access: Integrated at no extra cost, providing endless benefits without additional financial burden.
• Efficient Ticket Management: Agents can swiftly close new tickets by referencing pre-written responses to frequent questions, significantly reducing response time.
• Customization: Agents can easily add, edit, and update answers to reflect current information and address emerging queries.
• Search and Retrieve: The intuitive search function allows agents to quickly locate relevant articles and responses, ensuring that accurate information is always at their fingertips.
• Collaboration: Multiple agents can contribute to and benefit from the collective knowledge, promoting teamwork and consistency in customer support.
• Real-Time Updates: Information can be updated in real-time to ensure that the knowledge base remains current and relevant.

Benefits

• Enhanced Efficiency: Drastically reduces the time spent on drafting responses, enabling agents to manage more tickets with ease.
• Improved Accuracy: Ensures that customers receive consistent, reliable information.
• Increased Customer Satisfaction: Faster response times and accurate answers lead to happier customers and a better overall experience.
• Continuous Learning: As agents encounter new questions, they can expand the knowledge base, continuously improving the support process.

AI Model

In addition to providing a document repository for your agents, this knowledge base is also used to train the AI agent. Maintaining a local, curated knowledge base that directly trains an AI model offers immense benefits, primarily by making the AI more accurate, relevant, and trustworthy for your specific needs. Instead of a generic AI that knows a little about everything, your AI becomes an expert in your business, processes, or unique information. This leads to faster, more consistent answers for customers, quicker onboarding for new employees, and automated tasks that are deeply aligned with your internal policies and data, ultimately saving time and resources.

In very easy layman's terms, think of it like this:

Imagine an AI model is like a brilliant student who has read a massive library of general knowledge (the internet). It's smart, but it doesn't know the specific details of your company's unique "handbook" or "playbook."

So, you're not trying to teach the AI everything from scratch, but rather giving it a very detailed, up-to-date, and personalized "company manual" to become an expert assistant specifically for your business.

By leveraging our built-in knowledge base, your support team can provide faster, more accurate responses, delighting customers and enhancing productivity?all without any additional cost. This same knowledge base also serves as a training model for your AI agents.